Mediation is a confidential and voluntary process where an impartial mediator assists parties in resolving their workplace disputes through negotiation and discussion.

Mediation in the workplace involves a mediator, an unbiased third party, facilitating a discussion between the conflicting parties, typically an employer and an employee. It's a safe space where both sides can express their concerns and work towards a mutually acceptable solution. The process is voluntary, meaning both parties agree to participate, and confidential, ensuring discussions remain private. Mediation is often used to resolve misunderstandings, workplace disputes or grievances before they escalate to formal proceedings.

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