Workplace delegate

Workplace delegates act as a link between the employees and the management, as well as between the employees and their union or employee organisation. They play a key role in communicating the concerns and issues of workers to the management and in bringing information from the union to the employees. Delegates might also assist in resolving workplace issues, representing employees in discussions with management and providing support during negotiations or disputes.

Workplace delegates' rights

Since 15 December 2023, the Fair Work Act gives workplace delegates the right to represent the industrial interests of union members and others eligible to join, including in disputes. Employers must give them reasonable communication with those workers, reasonable access to the workplace and its facilities, and, unless the employer is a small business, reasonable paid time during normal working hours for delegate training. Modern awards now include a delegates' rights term. You must not unreasonably fail or refuse to deal with a delegate. For example, a delegate may use a staff noticeboard or meeting room at reasonable times.

Read our guide to industrial relations, or get employee relations support.